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     *  Support Coordination


Support Coordination



Care management and Individualized Service Plan (ISP) development are provided by independent support coordinators working for DDD/Medicaid-approved Support Coordination Agencies (SCAs).  Support coordinators are required to conduct monthly health and safety monitoring to ensure that ISP services are being delivered and continue to meet individual needs.


When an individual has completed the DDD eligibility application process and is eligible to receive DDD services, their DDD Intake Worker will provide them with a Support Coordination Agency Selection Form to complete. Individuals may choose the SCA they wish to work with, or they may choose to be auto-assigned to an SCA. The SCA will assign a support coordinator to work with the individual and caregivers to complete the Person-Centered Planning Tool (PCPT) and the Individualized Service Plan (ISP).


Once an individual is enrolled in one of DDD's Medicaid waiver programs, they have the right to change their Support Coordination Agency if they choose to do so. To request this change, the Support Coordination Agency Change Form must be submitted to DDD.




Individuals and families can use DDD's Provider Search Tool. The Provider Search allows users to search for providers by name or services. You may filter your search results further by services, provider location, location type, etc., or use a combination of searches and filters to browse provider options. In the future, additional features will be available, including the ability to search by radius around a zip code, catchment area and by keywords.


Click here to reach that tool


For additional guidance, individuals and families can visit Selecting and Evaluating a Support Coordination Agency, with links to several guide booklets developed by The Boggs Center on Developmental Disabilities.


Listed below are a few Support Coordination agencies (SCA)

for you to look at 

Click on the name to go to their website


Community Access Unlimited


MercyDrive Regional Corp.


Values Into Action


Spectrum Care Management & Counseling


Equal Opportunity Support Services